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    For retail and hospitality

    Retail and hospitality spaces are integral to daily life, but their environments can pose difficulties for Autistic people. Bright lights, loud sounds, and unpredictable interactions often create barriers that make these spaces overwhelming. By adopting small but meaningful changes, you can create a calmer, more inclusive experience where Autistic customers and their families feel welcome, valued, and supported. Here’s how you can make your store, café, or restaurant a place everyone can enjoy.

    Autism awareness training for staff

    Train your team to understand autism, including strategies for effective communication, sensory considerations, and providing flexible, patient customer service.

    Quiet or sensory-friendly experiences

    Offer quiet hours with reduced noise and dimmed lights or designate sensory-friendly dining areas to create a more welcoming environment.

    Clear communication and signage

    Use clear signage, visual menus, and step-by-step guides to help Autistic customers navigate and understand your space and services.

    Accessible layouts and services

    Create accessible layouts with clear pathways and provide flexibility in services, such as pre-ordering or accommodating different communication styles.

    Feedback and collaboration

    Work with Autistic customers and their families to understand their needs, and use their feedback to improve and refine your practices.

    Explore fundraising events and activities

    This World Autism Understanding Day, you have the opportunity to make a real difference in the lives of Autistic individuals and their families. Whether you rally your community, take on a challenge, or donate, your efforts will help create a more inclusive world for all. Click here to find out how you can get involved.

    Information sheets

    Video

    Jessica Tattersall

    Jessica is an Autistic advocate and has worked as an admin assistant at the ABC since 2006

    Podcasts

    Blogs

    Toobright

    It’s too bright, please turn down the lights!

    Harsh lighting in public spaces can cause discomfort, distraction, and even distress for Autistic individuals and others with sensory sensitivities. By prioritising balanced, adjustable lighting, organisations can create more inclusive, comfortable environments that benefit everyone.
    Sensory map

    Stockland shopping centres introduce 'sensory maps'

    Imagine not knowing how a place will sound, look and even smell before you even arrive? For people on the autism spectrum and their families this can be the difference between an unpredictable day full of anxiety or a more managed and calm experience.
    Matthews dream to become a chef thumbnail

    Matthew’s dream to become a chef

    Matthew is one of the participants at Aspect's Adult Community Services centres in Melbourne. At Aspect, we focus on working in partnership with Autistic people and their support network to assist with capacity-building skills to achieve their goals.

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