Gold Coast Airport (GCA) is once again leading the charge for inclusive travel experiences. In partnership with Aspect Autism Friendly, the airport has launched a pioneering initiative to improve accessibility for travellers of all abilities. This collaboration marks a significant step toward fostering inclusivity within Australia’s aviation sector.
Since introducing the Hidden Disabilities Sunflower Program in 2019, GCA has remained committed to breaking down barriers for travellers with disabilities. The latest initiative involved a comprehensive environmental assessment conducted by Aspect Autism Friendly, focusing on a wide range of disabilities.
During the assessment, a diverse group of participants—including a wheelchair user, individuals who are d/Deaf or hard of hearing, and those who are blind or have low vision—joined experts from Aspect Autism Friendly to navigate the airport. Together, they identified opportunities to improve accessibility in key areas, such as signage, security processes, and facility design.
These findings will inform a detailed report recommending facility upgrades and process enhancements, with the goal of creating a more inclusive airport experience. The insights gained from this collaboration may also influence the development of the Australian Airports Association Guidelines for Disabilities and Hidden Disabilities, potentially setting a new benchmark for airports nationwide.
Dr. Tom Tutton, Executive Manager of Aspect Autism Friendly, highlighted the innovative nature of the project:
Gold Coast Airport is equally committed to this mission, as Brian McGuckin, Queensland Airports Limited’s Chief Property and Planning Officer, affirmed:
Participants in the assessment, such as Brent Matthews, a Guide Dogs Queensland client, praised the process, saying:
Research conducted by the Aspect Research Centre for Autism Practice (ARCAP) underscores the value of these initiatives. The study, Autism and Airport Experiences highlighted the positive impact of programs like the Hidden Disabilities Sunflower Program and sensory-friendly spaces at airports, which make air travel less overwhelming for Autistic travellers. Feedback from participants in the study pointed to the need for quiet zones with better signage and increased staff awareness of the Sunflower lanyard to further enhance the experience.
Gold Coast Airport’s dedication to inclusivity and its ongoing collaboration with Aspect Autism Friendly demonstrates the airport’s leadership in creating a more accessible and supportive travel environment.
Findings from the multi-disability assessment will be integrated into a universal set of standards across the airport and website and will be reported to the Queensland Airports Advisory group for further dissemination across other airports.
Aspect Autism Friendly encourages other airports and organisations to embrace this holistic approach to accessibility, ensuring a travel experience that truly benefits everyone.
For more information on how Aspect Autism Friendly is driving change, visit Aspect Autism Friendly.
