Matthew Oastler (Aspect Autism Friendly) and Natalie Phillips-Mason (Inclusive Change) have collaborated on a series of articles for the Australian Retailers Association (ARA), offering practical insights on making retail spaces more accessible and inclusive for Autistic and neurodivergent shoppers.
Matt is an expert in autism inclusion and accessibility, and leads Aspect’s Autism Friendly team, helping businesses create environments that are welcoming and supportive for Autistic individuals.
Natalie is a specialist in inclusive change and neuroinclusion and works with organisations to develop strategies that accommodate diverse needs in workplaces and public spaces.
The articles explore the importance of predictability and flexibility in retail, highlighting how tools like sensory maps, quiet shopping hours, and adaptable booking and queueing systems can create a more inclusive experience. They also discuss how retailers can engage the senses in a way that supports, rather than overwhelms, neurodivergent customers.
🔗 Read the articles below:
